Question: Consider a process in which all customers go through the first two steps, B1 and B2, each staffed by one worker. Then customer can be

Consider a process in which all customers go through the first two steps, B1 and B2, each staffed by one worker. Then customer can be served by either of the two servers at step B3. The two servers work at different speed. The process ends for all customers at step B4 with one worker. The numbers in parentheses indicate the minutes it takes that activity/worker to process a customer.

B1(7)-B2(8)(10)B3-a(10)B3-b(15)B4-(12)

x y grapha. How long does it take the average customer to complete this process?

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minutes. (Enter your response rounded to one decimal place.)b. What is the total capacity of step B3?

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customers per hour.c. What single activity is the bottleneck for the entire process?

Bnothing

d. How many customers can this process serve in an hour?

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customers per hour. (Enter your response as an integer.)

Enter your answer in each of the answer boxes.

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