Question: Consider a simple call center. On average 3 calls arrive every 1 5 minutes. Assume inter - arrival times follow exponential distribution. Average service time

Consider a simple call center. On average 3 calls arrive every 15 minutes. Assume inter-arrival times follow exponential distribution. Average service time =90 seconds with standard deviation =120 seconds. Calculate: - average waiting time in queue (Tq)- average flow time (T)(in the process)- flow rate ()- average queue length (inventory)(Iq)- average number of calls in service (Is)- average number of call in the process (I)

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