Consider how technology and people$-$driven organizations are driving change in today$$s business environment. Then place the letter of each management tool next to the example that describes its use.

Answer

Management Tool

Example Scenario

Big data analytics A$.$ After a customer jokingly tweeted he would like Morton$$s The Steakhouse to deliver him dinner at the Newark airport, Morton$$s was able to track down the customer$$s typical order, the flight he was on$,$ and have dinner waiting for the customer when he got off the plane.

Radical decentralization B$.$ Illinois Tool Works manufactures everything from nails to welding equipment to plastic six$-$pack rings. Each of their units is run by it$$s own general manager, whose goal is to outperform everyone else in a particular market. These general managers can run their units as if they were their own businesses, as long as they and their teams can meet company goals.

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