Consider the business process flow chart given in Figure 3. Table 3 gives the activity time and the resource type needed for each activity. For the first loop shown in Figure 3, after re-work the probability of an error remains the same and re-work may be done any number of times. For the second loop shown in Figure 3, re-work is allowed only once. There are 10 units of resource R1 and 20 units of resource R2. Activity B Activity C x x Activity D Yes (5%) Yes (10%) X X Activity E Activity A O-1- Figure 3 Activity A B D E Activity time (minutes) 9 10.5 7.5 4.5 7.5 Table 3 Resource type R1 R2 R1 R2 R1 (a) Calculate the average cycle time for this process [2 marks] (b) Calculate the pool capacity of each resource and identify the bottleneck. 5 [5 marks] (c) If the actual throughput is 10 jobs per hour, what is the capacity utilization of the business process? [2 marks] (d) Discuss briefly the following activities associated with a business process. (i) Non-value adding activities [1 mark] and (ii) Business value adding [2 marks] Consider the business process flow chart given in Figure 3. Table 3 gives the activity time and the resource type needed for each activity. For the first loop shown in Figure 3, after re-work the probability of an error remains the same and re-work may be done any number of times. For the second loop shown in Figure 3, re-work is allowed only once. There are 10 units of resource R1 and 20 units of resource R2. Activity B Activity C x x Activity D Yes (5%) Yes (10%) X X Activity E Activity A O-1- Figure 3 Activity A B D E Activity time (minutes) 9 10.5 7.5 4.5 7.5 Table 3 Resource type R1 R2 R1 R2 R1 (a) Calculate the average cycle time for this process [2 marks] (b) Calculate the pool capacity of each resource and identify the bottleneck. 5 [5 marks] (c) If the actual throughput is 10 jobs per hour, what is the capacity utilization of the business process? [2 marks] (d) Discuss briefly the following activities associated with a business process. (i) Non-value adding activities [1 mark] and (ii) Business value adding [2 marks]