Construct a process flow diagram of the PATA visit from a patient's perspective. Calculate the capacity and actual utilization at each step in the process. Decide where there is a bottleneck in the clinic. Use capacity analysis tools (build-up diagrams or/and VUT equation) to decide how long patients wait because of the bottleneck? (As an approximation, assume that all appointment slots were filled, and patients arrived on time.) Which resource is the second most restrictive one? Use capacity analysis tools (build-up diagrams or/and VUT equation) to decide how long patients wait over there. Evaluate the three Task Force diagnoses - not enough time between appointments, not enough rooms, not enough physicians. Are these diagnoses valid? If so, are they primary contributors to long patient wait times? Why or why not? What factors contribute to variability in PATA process flow and what control, if any, does the clinic have to eliminate it? What changes would you recommend to improve PATA