Question: Construct a process flow diagram of the PATA visit from a patient's perspective. Calculate the capacity and actual utilization at each step in the process.

Construct a process flow diagram of the PATA visit from a patient's perspective. Calculate the capacity and actual utilization at each step in the process. Decide where there is a bottleneck in the clinic.
The case study is the Massachusetts General Hospital's Pre-Admission Testing Area (PATA) If you search this up, you will be able to find the case study.

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