Question: Construct a Service-process matrix and locate the service delivery process of following companies on it. Justify your answer (you can make reasonable assumptions, but please

Construct a Service-process matrix and locate the service delivery process of following companies on it. Justify your answer (you can make reasonable assumptions, but please state the same)

a) A low cost airline like Indigo b) A Dentist clinic c) A Outbound voice BPO (Call Centre) d) A logistics company like DHL e) An education institution like IIMK

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