Continual Technology Training (CTT) is a technology learning centre founded by Dr. Alan Hong. CTT provides short technical courses catered to adults working in Singapores science and technology sectors. The courses conducted, such as Artificial Intelligence and Machine Learning, equip learners with the latest technical knowledge that they can apply in their work.

CTT started three years ago at Happy World Plaza with one classroom and Dr. Hong was the only trainer. Recently, with the promotion of life-long learning by the government, CTTs business has grown rapidly. Today, it has expanded to three classrooms with six staff members and revenue is estimated to exceed S$1M next year. Also, CTT faces some new competitors in this niche market.

In February 2020, CTTs management signed a partnership agreement with Skill Enhancement Lab (SEL) in Kuala Lumpur, Malaysia (this need not be your choice of preferred location in the previous question), for them to conduct CTTs courses.

Assuming you are CTTs Business Development Manager, Dr. Hong has appointed you to be the Project Manager to set up and run a technology classroom in SELs premise as soon as possible. The purpose is to cater to Malaysian students wanting to attend lessons conducted remotely by CTTs trainers in Singapore. You will be stationed in Kuala Lumpur during the project implementation period. SEL has also assigned its Information Technology (IT) Manager, Mr Syed to work with you. A locally sourced renovation contractor, Design & Build (D&B), has appointed its designer, Ms Carrie Lim, to work on this project. The project is named the Remote Training Centre (RTC) Project. It is the first project that all three parties will work together.

The CEO briefed you on his expectations. He wants the RTC Project to start on 1st March 2020 and to be completed by 15th May 2020, which coincides with CTTs Fifth Anniversary. Your team has worked out the list of activities as shown below:

Table 1: Activity List for Remote Training Centre (RTC) Project

Activity Number	Description	Duration (days)	Predecessors
1	Remote Training Centre (RTC) Project
2	Conduct initial project meeting	1
3	Study course's requirements	5	2
4	Apply renovation permit	10	2
5	Purchase renovation materials	12	3
6	Purchase technology and computer equipment	15	3
7	Hacking of walls and floors	5	4
8	Lay tiles	6	5,7
9	Lay cables	4	8
10	Install technology equipment (e.g. robotics)	8	6,9
11	Install computers	7	6,10
12	Test overall systems	3	11
13	Press release and publicity	5	11
14	Train SEL staff	3	12
15	Commission Remote Training Centre	1	12,13,14

Question 4 To be an effective project manager, you must be proactive in identifying and managing the risks.

(a) Analyse four (4) potential risks of the RTC Project, one from each of the following categories: Technical, External, Organisational and Project Management. Present your answer in the Table 2 format.

Table 2: Risk Identification

Item	Category	Description of Risk	Consequence
Risk 1	Technical
Risk 2	External
Risk 3	Organisational
Risk 4	Project Management

(b) For each of the risks identified in Part (a), develop a risk response plan for the RTC Project Team. You shall first examine the most appropriate risk response way (i.e., mitigating, avoiding, transferring or retaining the risk), then formulate an effective response. You can only repeat at most one risk response way. Note: You are not required to do any Risk Contingency Planning.