.... continued Operations Scheduling - Since phone reservation lines must be staffed 24 hours per day, how should operators be scheduled, vacations planned for, or shift rotated? Material Management - How should baggage equipment, food service and refuelling vehicles be managed? Quality and Reliability - How will the quality of service be measured and controlled? How can aircraft reliability be carefully controlled? Job Design - Can unnecessary work be identified and eliminated? Can certain tasks be made easier for ticket agents and other office personnel? Can rescheduling of flight attendants reduce the problems of high staff turnover? Question B1: You are to assume the role of Engineering and Operations Director who has been given the task of organising and co-ordinating the overall production operations efforts. Suggest FIVE most important production operations decision areas and explain the rationale behind. 15 marks! Question B2: According to the case scenario as given, discuss the problems encountered in re-organising and operating the acquired Airways 15 marks