could you only answer the question 2 please ? also do not need to be a big answer . Thank you ..I really appreciate it

The Container Store Continues to Put Employees First Kip Tindell, chairman and former CEO of the Container Store, clearly envisions what makes his company great. "If first year and another 100 hours during their second year. you take care of the employees better than anyone else," he That compares with 31 hours of training for the average says, "they will take care of the customer better than anyone ing and Development. Training for Container Store sales U.S. worker, according to the American Society of Train- else." Those happy employees and customers will yield the people covers the store's 10,000 products, the company's sales and profits that make shareholders happy as well. Selling only containers for people's belongings seemed business philosophy, and ways to make strong connections rather strange in 1978, when the company started. Talented with customers. salespeople were a practical way to make the Container to Work and a Best Workplace in Retail (both designated The employees-first philosophy has built a Great Place Store exciting and relevant. That requires empowerment- by the Great Places to Work Institute) and one of Fortune what the Container Store calls allowing employees to magazine's 100 Best Companies to Work For. But what "unleash their creative genius." Instead of simply closing about those shareholders? The Container Store was pri- sales, employees build strong connections with customers by helping them find solutions to storage problems. In Tin- vately held until November 2013. so pleasing outside inves- dell's words. "We agree on the ends, and then we liberate tors continues to be a challenge. Following its few years cach employee to choose their means to the ends." That as a publicly traded company, its stock price dropped in model has yielded strong sales growth year after year. response to sales growth failing to generate profits. Inves- tors acknowledge that recent years have been hard on all "Choosing their means" could also apply to the relative retailers, so the verdict is still out on whether the Container freedom Container Store gives its people to control when Store will continue to be a high-performance organization they work. Retailing has been notorious for setting sched in investors' eyes. ules that vary from week to week and are posted just days Questions ahead, making it hard for employees to take care of other needs, such as education or the care of family members. 1. Would you describe the Container Store as a high- performance organization? Why or why not? Container Store, in contrast, has introduced a mobile app 2. How could HR managers at the Container Store analyze that employees can use to trade hours when the schedule the effectiveness of HRM to ensure they are helping the creates conflicts. company become more profitable? Would your ideas Other HR practices also support the philosophy of put- compromise the company's employees first policy! ting employees first. The hiring process is intense (as many as eight interviews, including with groups of co-workers) Se Great Place to Work boniture, The Container Store," hetp/reviews great placetowork.com, accessed May 8, 2018 100 Best Companies to Work and selective (about 3% of applicants are hired). This effort For, 9 The Container Store," http://fortune.com, cesed May 8, 2018 is aimed at getting a great employee-one who delivers Charlie Jones, "Who's Winning the Fight to Make Work Better USA To Jose 4, 2017. http://www.today.com Lindsey Rupp and Shobhana results equal to three employees who are merely good at the job. High standards for selection justify high compensation: Chandra, "Retailer Dilemma: How to provide Top Notch Customer Service with Low Paid Employees. Chicago Tribune. December 6 2017 http://www. pay for salespeople is between one and a half and two times chicapotribune.com: Sarah Harack, "The Container Store and the Challenge of Building a Business for Neatniks, Washington Post July 8, 2015. http://www. the industry average, and even part-timers are eligible for washingtonpost.com Susan Berfield. Will investors Put the Lid on Container health insurance Store's Generous Wapest Bloomberg Bewek, February 19, 2015, http:// Training also exceeds industry norms. Full-time employ. www.bloomberg.com cos receive more than 260 hours of training during their