Course Learning Outcomes:

• Analyze the human, structural and strategic dimensions of the organizational development (2.4)

Assignment Instructions:

• Be sure to cite at least two scholarly, peer-reviewed references in support of two of your answers and also incorporate the key concepts from the course.

Assignment Question(s):

Please read the case study TQM at the Ritz-Carlton in Chapter 13, p.391 available in your textbook Organization Development & Change (10^th ed.) by Cummings, T and Worley, C and answer the following questions:

• Q.1 Based on your understanding of the case, discuss and evaluate employee involvement as practiced by the Ritz-Carlton in terms of the following key elements:

-Power (0.5 mark)

-Information (0.5 mark)

-Knowledge and skills (0.5 mark)

-Rewards (0.5 mark)