Question: courses / MARK1130.1203.0A03.REG / Online Quizzes (Value: 10%) / Chapter 14 Online Quiz Palero LLC, a manufacturer of self-branded cellphones, believes in delivering superior customer

courses / MARK1130.1203.0A03.REG / Online Quizzes (Value: 10%) / Chapter 14 Online Quiz Palero LLC, a manufacturer of self-branded cellphones, believes in delivering superior customer service. The company is guided by the golden rule, "Do unto others as you would have them do unto you." Palero collects information from phone centres, Internet sites, and contacts that salespeople have with their customers. These contacts are called Select one: A. touch points O B. tangible contacts O C. stimuli O D. response centres

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