CPPREP$4002$ Access and interpret ethical practice in real estate $-$ QLD

Review the below published prosecution and answer the below questions:

Identify and explain the unethical real estate practice that has occured.

Explain how the unethical practice relates to consumer protection requirements.

Identify and explain the outcome including any penalties imposed on the agency and the individual agents

$($If this case occured in Queensland$)$ List, if any, the standards of conduct and sources of specialist advice that the Agent could have referred to$,$ to help rectify the unethical practice.