Create a customer benefits package (CBP) explaining how your CBP provides value to the customer. Include a CBP diagram; a sample CBP is shown in Exhibit 1.2 in textbook. Make a list of some example processes that you think would be necessary to create and deliver each good or service designated in your CBP. Discuss issues that must be considered in designing these processes. Use best office tool (PowerPoint, Excel, Word)

planning a trip to Disney World

having a credit card

finding your first job

Select an organization you are familiar with and describe the mission of the organization and draw its value chain using one of the three value chain frameworks (i.e., the input-output, pre- and post-services or the hierarchical model) described in this chapter. Submit your response using PowerPoint.

Describe how any three (3) of the OM activities in the box What do Operations Managers Do? impacts the management of both the goods that Zappos sells and the services that it provides. Length should be min page max 1 page