[Create a flow chart for a grievance procedure, but include it as an attachment to this report, e.g., refer the reader to Appendix 1: Grievance procedure.] 13. Recruitment and selection 13.1 Recruiting employees [ How can Kingfisher aim for diversity when recruiting and promoting employees?] 13.2 Selecting employees [What strategies can be put in place to prevent discrimination and bias in the selection process?]