Question: Create action plan (short-term, medium term and long term) [task-owner-due date-impact] Analyze difference between Leading and lagging indicators (customers' complaints vs quality issues captured internally)

  • Create action plan (short-term, medium term and long term) [task-owner-due date-impact]
  • Analyze difference between Leading and lagging indicators (customers' complaints vs quality issues captured internally) and suggested new KPIs to measure customer satisfaction.

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