Create appropriate email addresses, dates, subject lines, and attachment names (if needed). The assessment includes the good use of industry-related vocabulary and expressions, correct grammar, proper format, an appropriate tone and effectively presenting your message to ensure complete understanding. You should write no less than 180 words and no more than 260 words for the main content of each email on the answer paper i.e., wordprocessed.

1. Negative Response

You are Kevin Lo, a Customer Complaint Representative with Cathay Pacific. You received a complaint letter from Beatrice Leigh. She was supposed to be on an outbound flight from San Francisco to Hong Kong, but she was denied boarding because she was not a Hong Kong resident and was not fully vaccinated. Her second dose of COVID-19 vaccination was taken 3 days before the departure date. She is demanding a refund of her first-class round-trip ticket and compensation for the cancelled accommodation in Hong Kong. The company policy is that the airline is not responsible for any loss caused by the passengers inability to meet the immigration requirements and procure necessary documents. Write an email to Beatrice Leigh denying her request for a full refund of her outbound flight ticket and compensation for accommodation, costing HK$40,000 in total.

Thanksssss so much