Question: Critical success factors for BPR include all EXCEPT: A. Strategy, I.T., roles and responsibilities, leadership, methods and tools B. Strategy, I.T., shared values, leadership, performance

Critical success factors for BPR include all EXCEPT:

A. Strategy, I.T., roles and responsibilities, leadership, methods and tools

B. Strategy, I.T., shared values, leadership, performance outcomes, performance measures

C. Strategy, I.T., roles and responsibilities, leadership, performance outcomes, performance measures

D. Strategy, I.T., roles and responsibilities, leadership, performance outcomes, measures and disincentives

E. Strategy, customer focus, roles and responsibilities, leadership, performance outcomes, performance measures

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