CRITICAL THINKING 1. Why is it important for managers to use measurable customer service standards? Cite two examples of measurable standards you've followed in previous work experiences. 2. List the pros and cons of a call center work en vironment for customer service representatives. 3. What is the incentive for companies like Enterprise to train, empower, and reward ser- vice professionals? 4. Name two recognition and reward programs you would like to participate in and describe what you think is effective about each one. 5. What skills do you possess that would make you an effective customer service manager: Describe in a short paragraph how you would apply your managerial talents in a customer service setting