Question: 5. Why is it important for managers to use measurable customer service standards? Cite two examples of measurable standards you have followed in previous work

5. Why is it important for managers to use measurable customer service standards? Cite two examples of measurable standards you have followed in previous work experiences. 6. Research the Occupational Outlook Handbook website and, in your own words, summarize the information regarding the CSR occupation. What are the duties, the working environment, and job outlook? 5

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