Question: Why is it important for managers to use measurable customer service standards? Cite two examples of measurable standards you've followed in previous work experiences? list

  1. Why is it important for managers to use

measurable customer service standards? Cite

two examples of measurable standards you've

followed in previous work experiences?

  1. list the pros and cons of a call center work

environment for customer service representatives.?

What is the incentive for companies like

Enterprise to train, empower, and reward service professionals?

Name two recognition and reward programs

you would like to participate in and

describe what you think is effective about

each one.

What skills do you possess that would make

you an effective customer service manager?

Describe in a short paragraph how you would

apply your managerial talents in a customer

service setting.

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