critical thinking question from the book operation management

chapter 6 process selection and facility layout

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1. Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficul- ties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At this point, the restaurant is not making a profit. Customers have complained about slow service, and employee turnover is high. Explain briefly how techniques described in this chapter could be used to improve operation Be specific about which techniques could be used, how they could be used, and why you think techniques would be helpful. 2. Identify an unethical behavior for each of the five maior topics in this chapter, and ethical principle (see Chapter 1) each violates. is chapter, and indicate which 1. Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficul- ties with operations. Although customers like the idea of heart-healthy foods, and surveys indicate that customers find the food to be tasty and appealing, business has fallen off in recent weeks. At this point, the restaurant is not making a profit. Customers have complained about slow service, and employee turnover is high. Explain briefly how techniques described in this chapter could be used to improve operation Be specific about which techniques could be used, how they could be used, and why you think techniques would be helpful. 2. Identify an unethical behavior for each of the five maior topics in this chapter, and ethical principle (see Chapter 1) each violates. is chapter, and indicate which