CS Course Chapter 16: Assignment: Organization Change and Change Management X In the past five years, Sue Ryan, the owner of the Boulder Camp Bow Wow, has noticed that more and more of her customers are texting messages to the facility, rather than picking up the phone to call them. In addition, Sue is seeing more and more people visiting her Facebook page to get information on everything from facility hours to daily rates for dog care. This means that Sue's staff spend more of their time responding to questions in writing than they do in speaking to customers. This reflects which pressure for change in organizations? Suppose that Heidi Ganahl, the CEO of Camp Bow Wow, wanted to put new rules in place to safeguard the dogs in daycare. More specifically, she wants every staff member to be trained in animal cardiopulmonary respiration (CPR). However, she finds that there is resistance to this proposed change in her organization. Specifically, Camp Bow Wow staff who are already experts in CPR believe that they will lose their standing in the company if the change occurs. This shows which organizational source of resistance to change? O Narrow change of focus Overdetermination O Threatened expertise O Changes in resource allocation In 2014, Heidi Ganahl sold Camp Bow Wow to VCA Animal Hospitals, a leading animal healthcare provider. VCA Animal Hospitals was, in turn, purchased by Mars, Inc. The candy maker has a large pet care business, which is why it was interested in acquiring VCA Animal Hospitals. Now Heidi who stayed on as CEO of Camp Bow Wow, needs to make sure her franchise owners successfully change their organizations to match the culture of Mars, Inc. Which of the following actions should Held take in order to make this change occur? Check all that apply. She should encourage participation in setting up the change from franchise owners. She should start small, and work out the benefits of the change, so she can show them to people who might resist the change. She should look at her organization as a whole - how will the change affect the existing culture of the organization? She should reward those franchise owners that contribute to making the change. Grade It Now Save & Continue CS Course Chapter 16: Assignment: Organization Change and Change Management X In the past five years, Sue Ryan, the owner of the Boulder Camp Bow Wow, has noticed that more and more of her customers are texting messages to the facility, rather than picking up the phone to call them. In addition, Sue is seeing more and more people visiting her Facebook page to get information on everything from facility hours to daily rates for dog care. This means that Sue's staff spend more of their time responding to questions in writing than they do in speaking to customers. This reflects which pressure for change in organizations? Suppose that Heidi Ganahl, the CEO of Camp Bow Wow, wanted to put new rules in place to safeguard the dogs in daycare. More specifically, she wants every staff member to be trained in animal cardiopulmonary respiration (CPR). However, she finds that there is resistance to this proposed change in her organization. Specifically, Camp Bow Wow staff who are already experts in CPR believe that they will lose their standing in the company if the change occurs. This shows which organizational source of resistance to change? O Narrow change of focus Overdetermination O Threatened expertise O Changes in resource allocation In 2014, Heidi Ganahl sold Camp Bow Wow to VCA Animal Hospitals, a leading animal healthcare provider. VCA Animal Hospitals was, in turn, purchased by Mars, Inc. The candy maker has a large pet care business, which is why it was interested in acquiring VCA Animal Hospitals. Now Heidi who stayed on as CEO of Camp Bow Wow, needs to make sure her franchise owners successfully change their organizations to match the culture of Mars, Inc. Which of the following actions should Held take in order to make this change occur? Check all that apply. She should encourage participation in setting up the change from franchise owners. She should start small, and work out the benefits of the change, so she can show them to people who might resist the change. She should look at her organization as a whole - how will the change affect the existing culture of the organization? She should reward those franchise owners that contribute to making the change. Grade It Now Save & Continue