Question: Customer focus ( internal and external ) , Obsession with quality, Scientific approach to decision making and problem solving, Long - term commitment, Teamwork, Continual

Customer focus

(

internal and external

),

Obsession with quality, Scientific approach to decision making and problem solving, Long

-

term commitment, Teamwork, Continual improvement of people, processes, products, services, and environments, Education and training, Freedom through control, Unity of purpose, Employee involvement and empowerment, Peak performance as a top priority. Are all characteristics to achieve?A

.

QualityB. Customer satisfactionC. Total qualityD. Employee satisfactions.

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