Question: Customer persona includes these elements: Customer profile, such as purchasing frequency Customer names from a database Customer insights, such as feelings and emotions

Customer persona includes these elements: Customer profile, such as purchasing frequency Customer names from a database Customer insights, such as feelings and emotions

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6. How do histories influence the process of identity formation?

4. What factors in your experience have led to the development of positive feelings about your own cultural heritage and background? What factors have led to negative feelings, if any?

3. How do you benefit or have been disenfranchised in the telling of certain histories? How do you take responsibility for the histories from which you benefit?