Question: Customer Service Essentials Consider the following question based on customer service essentials: What are the pros and cons of pooled-queue systems and separate-queue systems? What

Customer Service Essentials

Consider the following question based on customer service essentials:

What are the pros and cons of pooled-queue systems and separate-queue systems? What are examples of these pros and cons? Which, in your opinion, is the best option?

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Pooledqueue systems and separatequeue systems are two common approaches to managing customer flow in service environments Pooledqueue systems involve ... View full answer

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