Question: Customer service representatives ( CSRs ) often conceal their frustration when serving an ritating customer. This behavior from the CSRs is an example of cognitive

Customer service representatives (CSRs) often conceal their frustration when serving an ritating customer. This behavior from the CSRs is an example of
cognitive response.
selective attention.
emotional labor.
self-enhancement.
Customer service representatives (CSRs) often conceal their frustration when serving an

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