Customers call the Pizza Palace to order pizzas. Employees ask for the calling customers phone number. If
Question:
Customers call the Pizza Palace to order pizzas. Employees ask for the calling customer’s phone number. If the number is recognized by the system, the customer’s profile is identified and customers proceed to order. If the number isn’t recognized, the employee asks for customer info and then takes the order. Once the order is taken, employees give customers a time and cost. The system notifies the cook who prepares the pizza. When complete, the cook updates the system. The system then provides the driver with instructions. When the driver returns he updates the system and deposit the payment.
Periodically, the system reports sales totals to management. Produce a Context Level Diagram for the process described, as well as decomposition diagram that includes at least 3 sub-processes. For a possible 10 bonus points, draw a level 1 (high-level) process diagram.
Operations Management Creating Value Along the Supply Chain
ISBN: 978-0470525906
7th Edition
Authors: Roberta S. Russell, Bernard W. Taylor