Question: d . 2 . 8 : An important part of a project is to identify the key process input variables ( KPIV ) and key

. 2.8

: An important part of a project is to identify the key process input variables

(

KPIV

)

and key process output variables

(

KPOV

) .

Suppose that you are in charge of a hospital emergency room. Discuss the KPIVs and KPOVs for this business. How do they relate to possible customer CTQs

?

d.2.8: An important part of a project is to identify the

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