Question: D4Q indicated that it would like to take on the job and help BookTek to implement a quality management plan: () Include in the

D4Q indicated that it would like to take on the job and

D4Q indicated that it would like to take on the job and help BookTek to implement a quality management plan: () Include in the plan the quality dimensions and characteristics of an 12 marks internet ordering system specifically for BookTek's products. (b) 10 marks Develop for achieving customer satisfaction: the ways to measure defective service, and how to evaluate the success of the order system in terms of quality.

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