Dakota, the unit manager, informs Lesley, a subordinate in the unit during a performance interview that all areas of Lesley's job performance are excellent, except that Lesley should aim to communicate better and more often with colleagues. Dakota also suggests that incentives will be given to Lesley to motivate improvement in this area. It is clear that Dakota is using the approach to performance management. tell-and-train critical-thinking tell-and-listen tell-and-sell problem-solving