Data someone else has collected which exists already, such as statistics. Answer 1 Question 15 Secondary referencing Data I have collected myself, such as interview transcripts, survey data or results of an observation. Answer 2 Question 15 Secondary data According to Hart (2011), "there is some evidence that emotion management strategies are more prevalent when there is a perceived power imbalance" (p. 373) and this needs investigating further. Answer 3 Question 15 Primary referencing According to Baker et al., (2010, cited in Hart, 2011), emotion management can be a deliberate strategy for enhancing a lower status member's professional standing and thus protecting his or her power within the team