1. Dave's Law is evaluating their capacity in an effort to understand where they may need to hire more employees.Most clients' cases follow 4basic steps:set up account,paralegal research,Write brief/ submit to appropriate source,bill client.Dave's Law employs 1 person who sets up new accounts. Dave's Law has 11 paralegals, who do the paralegal research step, and 5 lawyers, who work on writing briefs and submitting those to the appropriate source. Dave's Law has 2 people in the billing group.

Dave's Law sees 3 different types of clients: Type A (very standardized, straightforward work), Type B (somewhat standardized, but there are more exceptions), and Type C (unique work with minimal standard documents andprecedents).Typically,Dave's Law's clients are 50% Type A, 40% Type B, and 10% Type C. Dave's Law has approximately 30 clients per week.

Because of the differenttypes of cases, these clients need different amounts of time at each step. This table indicates, on average, the number ofhoursneeded at a given step for a given type of case.

	Set up account	Paralegal research	Write brief/ submit	Bill client
Type A	1	5	1	1
Type B	1	15	6	3
Type C	1	40	25	8

Assuming 40 hours in a work week, which step has the highest implied utilization?