Question: ( Dealing with Difficult Customers ) Which statement ( s ) are associated with a Stage Four customer? Want to be reassured what you're offering
Dealing with Difficult Customers
Which statements are associated with a Stage Four customer?
Want to be reassured what you're offering is the best way to solve their problem
Ask: "Who would ever buy that and why?"
Needs case studies, testimonials, and the ability to frame the problem
Least likely to be receptive to your efforts to help in the information age
Needs help framing their problem
Want an order taker
Asks testing questions
Ask perfunctory questions to cover their backside
Ask bargain seeking questions
Have the highest potential to bring value to prospectsclients
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