Dear Teacher,

please can you help me to answer these question in very clear and easy English please,

don't make it bulky,

Subject Food and beverages operations management:-

1.Taking into account a food and beverage outlet in a hotel, List and explain five dimension of service quality that should be ensured by management and staff to ensure customer satisfaction,needs,expectations are met during the service encounter.(please list and explain the dimension in a very clear and simple sentences please,don't make it bulky)

2..Taking into account a food and beverage outlet in a hotel, List and explain five dimension of service quality that should be ensured by management and staff to ensure customer satisfaction,needs,expectations are met during the service encounter.

(please list and explain the dimension in a very clear and simple sentences please,don't make it bulky)