Dear Teacher,

please can you help me to answer these questions in an easy way and clear English please,

don't make it bulky please,

Subject-food and beverages operations management

1.Explain how a food and beverage manager can apply those dimensions(service quality model) effectively in his operations to minimize negative gaps between expectations and perception regarding food and beverages products.Write five short effective sentences in a very easy English please

2.Taking into consideration the quality iceberg,explain the strategies that should be taken to minimize guests complaints and incidents at experimental level.Write five short effective sentences in a very easy English please