Define crumbing and appetizer. $(4$pts$)$Why should you avoid scraping and stacking dishes at the table in front of the guest? $(4$pts$)$How should you handle the complaint when a guest says: $(8$pts$)$a$.$ The food is cold! b$.$ My steak is too rare! c$.$ The chili is too spicy! d$.$ You spilled coffee on me$!$SET B: CASE Problem $15$pts Handling a ComplaintA party of several guests is celebrating together. One guest orders a food item from the menu. You, the server, go to place the order and find the food item is no longer available. You apologize and explain the situation to the guest, but the host of the party complains to you about the situation. Answer the following questions: In this situation, list the steps you would take to avoid a conflict with the host of the party. $(5$pts$)$In this case, you were not at fault, but how could you have known about the problem before it occurred? $(5$pts$)$ How can you, as the server, avoid disappointing guests as they dine at your station in the future? $(5$pts$)$