Question: - Define customer relationship management (CRM ) (direct quote is ok ). - Define supply chain management (SCM ) (direct quote is ok). - Why

- Define customer relationship management (CRM ) (direct quote is ok ). - Define supply chain management (SCM ) (direct quote is ok). - Why would a CRM system be beneficial to the supply chain process ? - Define business intelligence (yes direct quote is fine ) - Describe 2 examples in which organizations use business intelligence (you need to paraphrase ) .

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