Question: Define IT service management (ITSM) and explain how you will use it to improve Retention rates of personnel. Explain how ITSM can improve customer satisfaction.

Define IT service management (ITSM) and explain how you will use it to improve Retention rates of personnel.
Explain how ITSM can improve customer satisfaction.
List at least three benefits of utilizing ITSM.
Explain SLAs.
Explain OLAs.

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IT Service Management ITSM is a set of practices and processes that organizations use to design deliver manage and improve IT services to meet the needs of their customers and users ITSM focuses on al... View full answer

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