Define IT service management (ITSM) and explain how you will use it to improve Retention rates of
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Question:
- Define IT service management (ITSM) and explain how you will use it to improve Retention rates of personnel.
- Explain how ITSM can improve customer satisfaction.
- List at least three benefits of utilizing ITSM.
- Explain SLAs.
- Explain OLAs.
Expert Answer:
IT Service Management ITSM is a set of practices and processes that organizations use to design deliver manage and improve IT services to meet the needs of their customers and users ITSM focuses on al... View the full answer
Related Book For 
Modern Systems Analysis And Design
ISBN: 9780134204925
8th Edition
Authors: Joseph Valacich, Joey George
Posted Date:
