Question: Define order cycle time. Question 10 options: The time period between a customer placing an order and its delivery The time period between the customer's

Define order cycle time. Question 10 options: The time period between a customer placing an order and its delivery The time period between the customer's credit check and the customer's warranty claim The time period between a customer's first inquiry to the installation of the purchased product The time period between a customer's quote and a customer's order confirmation The time period between the first customer inquiry to any warranty claim

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The personal characteristics of the sender

The quality of the argumentation

The status rule: We tend to have more confidence in information presented by someone who has a relatively high status and rank in society than by someone who hasnt.