Question: Define the term quality. 2 . What is total quality? 3 . List and explain the key elements of total quality. 4 . Explain the

Define the term quality.
2. What is total quality?
3. List and explain the key elements of total quality.
4. Explain the rationale for the total quality approach to doing
business.
5. Describe the following concepts:
Demings Fourteen Points
The Deming Cycle
Demings Seven Deadly Diseases
6. List and explain Jurans main contributions to the quality
movement.
7. Why do some quality initiatives fail?
8. For what contributions to the quality movement is
Philip B. Crosby known?
9. Summarize the most common errors made when starting
quality initiatives.

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