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Question 2 (30 points) A computer manufacturer uses a customer satisfaction index (CSI) to monitor how pleased its customers are with its products. A CSI of 99% or more is considered satisfactory. The company supplies computers to different customers classified as Homes, Governments, Schools, and Businesses. Lately, the CSI has dropped to 93.5% and a Six Sigma project has been initiated to investigate the problem and find a resolution. A distribution of the different customers with the models that they purchase and theirlevel of satisfaction has been established and summarized in the table below. tivity: Public Customers Modele Satisfaction index Home Government Schools Business XYZ without Bluetooth WYZ with Linux XYZ with Bluetooth AYZ without Bluetooth WYZ with Bluetooth & 888 Reason for dissatisfaction Product overheating Drops connections Plastie breaks easily overheats Fan not turning,locks up too often In the Define phase of the project, the Project team decided to create a SIPOC diagram of the organization in order to isolate and organize the different models that might be causing the customers' dissatisfaction so that the scope of the project can be narrowed to only those models. Narrowing the project to only those models is expected to help reduce the esources needed for the Project execution. Figure below shows the SIPOC created by the project team. NPUT PROCESS S Question 2 (30 points) A computer manufacturer uses a customer satisfaction index (CSI) to monitor how pleased its customers are with its products. A CSI of 99% or more is considered satisfactory. The company supplies computers to different customers classified as Homes, Governments, Schools, and Businesses. Lately, the CSI has dropped to 93.5% and a Six Sigma project has been initiated to investigate the problem and find a resolution. A distribution of the different customers with the models that they purchase and theirlevel of satisfaction has been established and summarized in the table below. tivity: Public Customers Modele Satisfaction index Home Government Schools Business XYZ without Bluetooth WYZ with Linux XYZ with Bluetooth AYZ without Bluetooth WYZ with Bluetooth & 888 Reason for dissatisfaction Product overheating Drops connections Plastie breaks easily overheats Fan not turning,locks up too often In the Define phase of the project, the Project team decided to create a SIPOC diagram of the organization in order to isolate and organize the different models that might be causing the customers' dissatisfaction so that the scope of the project can be narrowed to only those models. Narrowing the project to only those models is expected to help reduce the esources needed for the Project execution. Figure below shows the SIPOC created by the project team. NPUT PROCESS S