Delivering Bad News a. List in order the 5 components of a bad news message: closing
Question:
Delivering Bad News
a. List in order the 5 components of a bad news message: closing paragraph, counter proposal, explanation, bad news statement, introductory paragraph.
b. Provide some examples of "implied no's"
c. Provide some examples of counter proposals. What is the other name for a counter proposal?
d. Should you use the company policy as the reason for rejecting a claim/request?
e. Make an e-mail for the following situation:
You have been asked to attend a local Community Development meeting at 9 AM. You will not be able to attend because you have a prior commitment with a client. However, your co-worker Arlene Smith is available that morning and has expressed interest in attending the meeting. Make an e-mail in which you turn down the offer.
Understanding Business Statistics
ISBN: 978-1118145258
1st edition
Authors: Stacey Jones, Tim Bergquist, Ned Freed