Delivering negative news involves a buffer or cushion statement, an explanation, the negative news itself, and a redirecting statement. Whether you choose a direct or an indirect approach, the message should be delivered clearly and concisely, with respect for the receiver and the organization.

Q1. (Please answer) When should you use an indirect approach in delivering a negative news message? Explain your answer clearly.

Q3. Consider the following scenarios and complete the short exercise associated with them...

(a)Sales have decreased for two consecutive quarters at your business. You have been instructed by senior leaders to inform your sales team that their hours, and base pay, will be reduced by 20 percent. While you may have a few members of your sales team that are underperforming, you want to retain the entire team. Write a negative news message (in appropriate memo format to your sales team) in a direct or indirect approach informing your sales team of the news.

(b)You have observed and documented an employee being late and taking long breaks for the past two weeks. This employee has been a good employee for many years but seems to have issues recently... Following best practices from the theory, write out a summary of the conversation you need to have with the employee. (You may answer by role-playing the components of your plan).