Delivery cycle time: Multiple Choice should be maximized to improve customer service, is a value-added activity is the time between the company completing on order and the customer receiving the order, is the time between the customer placing the order and goods being shipped, including wait time before production is started Which of the following is an advantage of decentralization? Multiple Choice Granting decision-making authority encourages lower-level managers to develop their own motivations By adding layers of decision-making and approvals, organizations can assure a consistent experience for their customers. Spreading innovative Ideas is easier than in a centralized organization By delegating day to day problem solving to lower-level managers, top-level managers are free to concentrate on overall strategy To use the residual income approach, a company must: Multiple Choice estimate total income (loss) under each scenario. have substantial historical data available to serve as a basis for estimates exclude relevant fixed costs from its analysis. establish its minimum rate of return