Describe a workflow to hire a case manager and include an Introduction

1. Your Selected Process
   • Describe in writing your Workflow Diagram, including EBP and safety issues
   • Significance of the process to patient, staff, and organizational outcomes
   • Problems (actual and potential) associated with the process workflow experienced by patients, staff, and organization
   • The expected outcome for patient, staff, and organization as a result of improving the process workflow
2. Process Owners - Individuals (by role), departments, and groups involved in the process

V. Findings - Address the Following Questions:

• • Is there a problem with the current performance? Do you need better results?
  • Have you been skipping any critical steps? Are you aware of work arounds?
  • Are all steps necessary? Are there areas of unnecessary duplication or redundancy?
  • How often do you have to do each step?
  • Are there areas that rely on an individual to "remember" to do something? Any process that relies on memory is prone to error.
  • What happens if the process breaks down? Do you need a fail-safe mechanism?
  • Can some steps be done simultaneously?
  • Is there a more logical way to sequence the steps?
  • What skills are necessary to perform each step?
  • If more skills are required, can current staff be trained or do duties need to be shifted to more qualified staff?
  • Could someone with fewer skills perform this step? Would they need training or support? Could someone be hired to perform this step? Could this step be outsourced?
  • Is there any technology that would make this process more efficient or easier to do?
  • Is there an entirely different way to get this done?
  • Who do you know that handles this task very well (an exemplar)? Can you study their workflow?