write a paper in APA 7th edition format with laymen's terms in under 400 words defining the process that will be represented in a workflow mapping tool for ordering and completing an oral glucose tolerance test. Include the following:

1.Introduction

2. Selected Process

• Describe in writing your Workflow Diagram, including EBP and safety issues
• Significance of the process to patient, staff, and organizational outcomes
• Problems (actual and potential) associated with the process workflow experienced by patients, staff, and organization
• The expected outcome for patient, staff, and organization as a result of improving the process workflow

3. Process Owners - Individuals (by role), departments, and groups involved in the process

• Individuals, departments, and groups involved in the process include the patient, scheduling department, nurse, healthcare provider, billing department, receptionist, pharmacy, and lab technician.

4. Process Map (detail in writing using the Workflow Diagram) 5. Findings - Address the Following Questions:

• Is there a problem with the current performance? Do you need better results?
• Have you been skipping any critical steps? Are you aware of work arounds?
• Are all steps necessary? Are there areas of unnecessary duplication or redundancy?
• How often do you have to do each step?
• Are there areas that rely on an individual to "remember" to do something? Any process that relies on memory is prone to error.
• What happens if the process breaks down? Do you need a fail-safe mechanism?
• Can some steps be done simultaneously?
• Is there a more logical way to sequence the steps?
• What skills are necessary to perform each step?
• If more skills are required, can current staff be trained or do duties need to be shifted to more qualified staff?
• Could someone with fewer skills perform this step? Would they need training or support? Could someone be hired to perform this step? Could this step be outsourced?
• Is there any technology that would make this process more efficient or easier to do?
• Is there an entirely different way to get this done?
• Who do you know that handles this task very well (an exemplar)? Can you study their workflow?