Describe the differences that exist between programmed and Non-programmed decisions. Examples?

What are the steps to the decision making model? What is the first step? The last? Define satisficing. How does it differ from the concept of escalating commitment?

Describe what groupthink is. Why do we as future managers want to avoid groupthink so much?

1 Functional managers are responsible for managing the organization's operating system. A) True B) False

2 Profit organizations have customers, but non-profit organizations do not have customers. A) True B) False

3 The concept of "measuring quality" makes sense in manufacturing organizations, but is not applicable to service organizations. A) True B) False

4 The implementation of TQM requires the cooperation of all of the managers in an organization. A) True B) False

5 Labor productivity measures are rarely used in comparing the efficiency performance of different organizations. A) True B) False

6 The idea that a company is a collection of functional activities that transform inputs into outputs of goods and services that customers value is called: A) value chain. B) product layout. C) quality gap. D) quality circles.

7 According to the price-attribute relationship, the ________ the price a customer is willing to pay for a product, the ________ desired attributes the customer will receive. A) lower; more B) higher; more C) higher; less D) none of these

8 High-quality products are: A) reliable B) satisfying. C) dependable. D) all of these.

9 The idea that everyone in the organization should be continuously trying to improve the quality of the goods and services offered by the organization is known as: A) SOP. B) PERT. C) TQM. D) MBO.

10 What type of facilities layout is used when a Ford Mustang sedan comes down an assembly line as it is produced? A) Process layout B) Fixed-position layout C) Product layout D) None of these