Description

As a group, meet and discuss the short scenario below. Identify one process measure, one structure measure, one outcome measure, and one patient experience measure that can be used to evaluate the following ambulatory surgery center admission process.

Scenario:

Upon arrival, the patient reports to the ambulatory surgery center's registration or admitting area. The patient completes paperwork, provides an identification card, and supplies insurance information, if insured. Money for the patient's insurance co-pay or self-pay deposit is collected at this time. Often, patients register on the surgery center's website before the date of admission to facilitate the registration process. An identification bracelet, including the patient's name and doctor's name, is placed around the patient's wrist. Before any procedure is performed the patient is asked to sign a consent form. If the patient is not feeling well, a family member or caregiver can help the patient complete the admission process.

Answer rating: 100% (QA)

Process measure Length of time from arrival to completion of paperwork St ructure ... View the full answer