Question: Description : For this project, research one piece of Knowledge Management System Software used by Helpdesk and Service Desk personnel. Then, make a 10-slide PowerPoint

Description:

For this project, research one piece of Knowledge Management System Software used by Helpdesk and Service Desk personnel. Then, make a 10-slide PowerPoint showing your recommendations.

In the PowerPoint, will you discuss the software you researched and tell why you chose that software. What are the benefits, cost, and useful tools offered by the software? Also, define Reactive vs. Proactive Customer Service. Make sure to include proper citations of your research sources.

Note: please just note as slide 1 to slide 10 to replace the PowerPoint option. I will give a good review. thank you.

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